Samsung J7 Pro touchscreen problem is caused by firmware update with Android 8.1 update
It appears that the Samsung Galaxy J7 Pro touchscreen issue many users have complained about has been caused by the after update Android 8.1 Oreo update. Samsung started rolling out the update for this device some time ago. Thousand of users have taken to Samsung’s forums to complain about the touch is completely unresponsive after they install the firmware update.
Reports have come in from users in several countries including India. The issue obviously has a major impact on users’ mobile operations. Their phones are dead without an unresponsive touchscreen.
how to fix touch not working after update
Android 8.1 Firmware update is the many reasons for Samsung Galaxy J7 Pro touch problem
users who are facing unresponsive touchscreen issues say that the touchscreen became unresponsive from their Samsung J7 Pro restarted after the update installed. But it unclear precisely what is mean causing this unresponsive touch. Not everyone who updated the Samsung J7 Pro to Oreo faced this unresponsive touchscreen. The Samsung device we have in the office is working just fine on Oreo firmware.
What is the mean reason unresponsive touch screen after update?
Some users tell that the Samsung Galaxy J7 Pro touch screen issue affects only in repaired Samsung devices only with an aftermarket display. Others believe that the update only causes this unresponsive touch screen on the Samsung devices with a particular subset of displays. This could mean that the issue is limited to panels from a specific supplier.
Samsung hasn’t really confirmed what’s the matter here. Moderators on its forums have offered a workaround to fix the unresponsive touchscreen but caution that if that doesn’t happen, users are left with repair as the only option. Some users have relied on methods that involve rooting to downgrade their device to Nougat. They report that the touch works fine once the firmware is downgraded.